rewindex

CompaniesHelp ScoutIncidents

Help Scout: Chat Maintenance

MaintenancemaintenanceStatus: resolvedStarted Resolved (1.4 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Chat has been up and running since 2:44 PM EST, and everything has been stable for the last hour. You should see the chat option show in Beacon as expected when you're available to chat. We're closing this out!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Maintenance posted by Help Scout, started 2018-09-04 18:25 UTC, resolved after 1.4 h, 1 update(s).

Title
Chat Maintenance
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv

Help Scout profileRecent Help Scout incidentsAll outages on September 4, 2018Help Scout in September 2018MarkdownJSON