# Help Scout: Chat Maintenance

> Help Scout maintenance “Chat Maintenance” on 2018-09-04: impact maintenance (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv
Last updated: 2018-09-04T19:46:00Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: resolved
- Started: 2018-09-04 18:25 UTC · Resolved: 2018-09-04 19:46 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/mz7181q1gqdv](https://status.helpscout.com/incidents/mz7181q1gqdv)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-09-04 19:46 UTC: Chat has been up and running since 2:44 PM EST, and everything has been stable for the last hour. You should see the chat option show in Beacon as expected when you're available to chat. We're closing this out!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Maintenance posted by Help Scout, started 2018-09-04 18:25 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv
- Citation: Help Scout, “Chat Maintenance” (2018-09-04 18:25 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv (CC BY 4.0).
- Markdown link: `[Help Scout: Chat Maintenance (2018-09-04)](https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv)`


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Canonical: https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv · Markdown: https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/mz7181q1gqdv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:02:12.594Z