rewindex

CompaniesHelp ScoutIncidents

Help Scout: Connections Issues

MinorStatus: resolvedStarted Resolved (1.8 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Incoming emails that were queued up are now processing correctly in mailboxes. We're sorry for the delays this afternoon -- thanks again for your patience!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2019-09-10 18:12 UTC, resolved after 1.8 h, 1 update(s).

Title
Connections Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/jp4k1g6b1cyx

Help Scout profileRecent Help Scout incidentsAll outages on September 10, 2019Help Scout in September 2019MarkdownJSON