Help Scout: AWS issues causing degraded performance
Timeline of updates
- resolved
Amazon is close to resolving the root cause of today's performance issues. Help Scout services are starting to return to normal. Email queues are clear, and all assets should be loading. Report exports might still fail on and off, but they should be operational shortly. We're closing this out!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2017-09-14 19:13 UTC, resolved after 43 min, 1 update(s).
- Title
- AWS issues causing degraded performance
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/hptn25bszb38
Help Scout profileRecent Help Scout incidentsAll outages on September 14, 2017Help Scout in September 2017MarkdownJSON