# Help Scout: AWS issues causing degraded performance

> Help Scout status incident “AWS issues causing degraded performance” on 2017-09-14: impact minor (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/hptn25bszb38
Last updated: 2017-09-14T19:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-09-14 19:13 UTC · Resolved: 2017-09-14 19:56 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/hptn25bszb38](https://status.helpscout.com/incidents/hptn25bszb38)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2017-09-14 19:56 UTC: Amazon is close to resolving the root cause of today's performance issues. Help Scout services are starting to return to normal. Email queues are clear, and all assets should be loading. Report exports might still fail on and off, but they should be operational shortly. We're closing this out!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2017-09-14 19:13 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/hptn25bszb38
- Citation: Help Scout, “AWS issues causing degraded performance” (2017-09-14 19:13 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/hptn25bszb38 (CC BY 4.0).
- Markdown link: `[Help Scout: AWS issues causing degraded performance (2017-09-14)](https://rewindex.com/company/help-scout/incidents/hptn25bszb38)`


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Canonical: https://rewindex.com/company/help-scout/incidents/hptn25bszb38 · Markdown: https://rewindex.com/company/help-scout/incidents/hptn25bszb38.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/hptn25bszb38 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:07:40.165Z