Help Scout: Web App & Chat Connection Issues
Timeline of updates
- resolved
Performance is stable across the board, so we're closing this out. Customers may have experienced slowness and connectivity issues over the past hour with the web and mobile apps, as well as with Beacon chat and our Mailbox API. We'll continue to monitor all services over the next few hours. We appreciate your patience while we got things fixed up!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2022-05-11 17:41 UTC, resolved after 1.3 h, 1 update(s).
- Title
- Web App & Chat Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7
Help Scout profileRecent Help Scout incidentsAll outages on May 11, 2022Help Scout in May 2022MarkdownJSON