# Help Scout: Web App & Chat Connection Issues

> Help Scout status incident “Web App & Chat Connection Issues” on 2022-05-11: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7
Last updated: 2022-05-11T18:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-05-11 17:41 UTC · Resolved: 2022-05-11 18:58 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/8mk51snlhgb7](https://status.helpscout.com/incidents/8mk51snlhgb7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-05-11 18:58 UTC: Performance is stable across the board, so we're closing this out. Customers may have experienced slowness and connectivity issues over the past hour with the web and mobile apps, as well as with Beacon chat and our Mailbox API. We'll continue to monitor all services over the next few hours. We appreciate your patience while we got things fixed up!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-05-11 17:41 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7
- Citation: Help Scout, “Web App & Chat Connection Issues” (2022-05-11 17:41 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7 (CC BY 4.0).
- Markdown link: `[Help Scout: Web App & Chat Connection Issues (2022-05-11)](https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7)`


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Canonical: https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7 · Markdown: https://rewindex.com/company/help-scout/incidents/8mk51snlhgb7.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/8mk51snlhgb7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:12:33.643Z