Help Scout: We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.
Timeline of updates
- resolved
We've reverted the changes and functionality has been restored. We appreciate your patience!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2022-11-16 20:41 UTC, resolved after 1.9 h, 1 update(s).
- Title
- We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1
Help Scout profileRecent Help Scout incidentsAll outages on November 16, 2022Help Scout in November 2022MarkdownJSON