# Help Scout: We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.

> Help Scout status incident “We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.” on 2022-11-16: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1
Last updated: 2022-11-16T22:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-11-16 20:41 UTC · Resolved: 2022-11-16 22:34 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/78lhvh7nx8x1](https://status.helpscout.com/incidents/78lhvh7nx8x1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2022-11-16 22:34 UTC: We've reverted the changes and functionality has been restored. We appreciate your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2022-11-16 20:41 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1
- Citation: Help Scout, “We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.” (2022-11-16 20:41 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1 (CC BY 4.0).
- Markdown link: `[Help Scout: We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them. (2022-11-16)](https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1 · Markdown: https://rewindex.com/company/help-scout/incidents/78lhvh7nx8x1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/78lhvh7nx8x1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:52:58.163Z