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CompaniesHelp ScoutIncidents

Help Scout: Search Issues

MinorStatus: resolvedStarted Resolved (38 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We're closing this one out, as Amazon is close to resolving the root cause of today's performance issues. All Help Scout services are returning to normal. Folder counts and contents, as well as search and reports should be fully operational in the next few minutes. Sorry for the trouble!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-05-31 22:14 UTC, resolved after 38 min, 1 update(s).

Title
Search Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq

Help Scout profileRecent Help Scout incidentsAll outages on May 31, 2018Help Scout in May 2018MarkdownJSON