# Help Scout: Search Issues

> Help Scout status incident “Search Issues” on 2018-05-31: impact minor (vendor’s label), 38 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq
Last updated: 2018-05-31T22:52:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-05-31 22:14 UTC · Resolved: 2018-05-31 22:52 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2n8br64kjrmq](https://status.helpscout.com/incidents/2n8br64kjrmq)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-05-31 22:52 UTC: We're closing this one out, as Amazon is close to resolving the root cause of today's performance issues. All Help Scout services are returning to normal. Folder counts and contents, as well as search and reports should be fully operational in the next few minutes. Sorry for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-05-31 22:14 UTC, resolved after 38 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq
- Citation: Help Scout, “Search Issues” (2018-05-31 22:14 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq (CC BY 4.0).
- Markdown link: `[Help Scout: Search Issues (2018-05-31)](https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq)`


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Canonical: https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq · Markdown: https://rewindex.com/company/help-scout/incidents/2n8br64kjrmq.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2n8br64kjrmq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:48.247Z