rewindex

CompaniesHeapIncidents

Heap: Scheduled chart emails are not being sent

MinorStatus: resolvedStarted Resolved (15 min)1 updatestatus.heap.io (opens in new tab)

Timeline of updates

  1. resolved

    Scheduled chart email are now being sent regularly. Users that were expecting an email notification between 6am and 1pm Pacific time will not receive the expected email and must log in manually to Heap to check on their charts. We apologize for any inconvenience this may have caused.

From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2023-06-02 20:24 UTC, resolved after 15 min, 1 update(s).

Title
Scheduled chart emails are not being sent
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/incidents/n16v9m2ttgj7

Heap profileRecent Heap incidentsAll outages on June 2, 2023Heap in June 2023MarkdownJSON