# Heap: Scheduled chart emails are not being sent

> Heap status incident “Scheduled chart emails are not being sent” on 2023-06-02: impact minor (vendor’s label), 15 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/n16v9m2ttgj7
Last updated: 2023-06-02T20:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-02 20:24 UTC · Resolved: 2023-06-02 20:39 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/n16v9m2ttgj7](https://status.heap.io/incidents/n16v9m2ttgj7)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2023-06-02 20:39 UTC: Scheduled chart email are now being sent regularly. Users that were expecting an email notification between 6am and 1pm Pacific time will not receive the expected email and must log in manually to Heap to check on their charts. We apologize for any inconvenience this may have caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2023-06-02 20:24 UTC, resolved after 15 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/n16v9m2ttgj7
- Citation: Heap, “Scheduled chart emails are not being sent” (2023-06-02 20:24 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/n16v9m2ttgj7 (CC BY 4.0).
- Markdown link: `[Heap: Scheduled chart emails are not being sent (2023-06-02)](https://rewindex.com/company/heap/incidents/n16v9m2ttgj7)`


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Canonical: https://rewindex.com/company/heap/incidents/n16v9m2ttgj7 · Markdown: https://rewindex.com/company/heap/incidents/n16v9m2ttgj7.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/n16v9m2ttgj7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:11:19.975Z