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Heap: Unexpected interactions between Snapshots and site code

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.heap.io (opens in new tab)

Timeline of updates

  1. resolved

    Between 11:45 and 2:00 PT today there was an issue that affected some customer sites where a Javascript error was generated due to unintended behavior of snapshots. For some of these customers the functionality on their website may have been affected. The issue has been identified and resolved and we will be reaching out to all affected customers soon.

From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Heap, started 2018-12-19 22:23 UTC, resolved after 0 min, 1 update(s).

Title
Unexpected interactions between Snapshots and site code
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/incidents/9cwb21g7z3mc

Heap profileRecent Heap incidentsAll outages on December 19, 2018Heap in December 2018MarkdownJSON