# Heap: Unexpected interactions between Snapshots and site code

> Heap status incident “Unexpected interactions between Snapshots and site code” on 2018-12-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/9cwb21g7z3mc
Last updated: 2018-12-19T22:23:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-12-19 22:23 UTC · Resolved: 2018-12-19 22:23 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/9cwb21g7z3mc](https://status.heap.io/incidents/9cwb21g7z3mc)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2018-12-19 22:23 UTC: Between 11:45 and 2:00 PT today there was an issue that affected some customer sites where a Javascript error was generated due to unintended behavior of snapshots. For some of these customers the functionality on their website may have been affected. The issue has been identified and resolved and we will be reaching out to all affected customers soon.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2018-12-19 22:23 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/9cwb21g7z3mc
- Citation: Heap, “Unexpected interactions between Snapshots and site code” (2018-12-19 22:23 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/9cwb21g7z3mc (CC BY 4.0).
- Markdown link: `[Heap: Unexpected interactions between Snapshots and site code (2018-12-19)](https://rewindex.com/company/heap/incidents/9cwb21g7z3mc)`


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Canonical: https://rewindex.com/company/heap/incidents/9cwb21g7z3mc · Markdown: https://rewindex.com/company/heap/incidents/9cwb21g7z3mc.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/9cwb21g7z3mc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:52:56.683Z