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CompaniesHeapMonthly reportsAugust 2024

Heap in August 2024: incidents, uptime and changes

9incidents posted
2labelled major or critical
96.58%free of major/critical
92.72%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 25 h 24 min, incident time 2.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 6 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Sessions Replays unavailableCritical1.3 hresolved08-14
Errors in New/Non-Classic ReplaysMajor54 minresolved08-28

Other incidents 7

IncidentImpactStartedDurationStatusDay
Heap Connect Syncs: Possibility Of Stale DataMinor1.0 hresolved08-15
Delayed data in live data feedMinor3.1 hresolved08-19
Delayed data in live data feedMinor33 minresolved08-26
Temporary Data Latency in Connect SyncsNo impact listed0 minresolved08-27
Temporary Degraded Query PerformanceMinor32 minresolved08-27
Temporary User Data LatencyMinor37 hresolved08-31
Heap Connect Stale User DataMinor21 hresolved08-31

Cite this

Heap posted 9 status incidents in August 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in August 2024
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2024/08

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