# Heap in August 2024: incidents, uptime and changes

> Heap in August 2024: 9 incidents on its status page (2 major or critical), 96.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2024/08
Last updated: 2024-09-01T13:25:00Z

- Incidents posted: 9 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 6, none 1
- Uptime (vendor-reported): 96.58% free of major/critical incidents, 92.72% free of any incident; outage time 25 h 24 min, incident time 2.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2024](https://rewindex.com/company/heap/2024/07.md) · Next: [September 2024](https://rewindex.com/company/heap/2024/09.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Sessions Replays unavailable](https://rewindex.com/company/heap/incidents/wmnsrgfbrm0y.md) | critical | 2024-08-14 19:14 UTC | 2024-08-14 20:32 UTC | 1.3 h | resolved |
| [Errors in New/Non-Classic Replays](https://rewindex.com/company/heap/incidents/1kwznb17n532.md) | major | 2024-08-28 14:38 UTC | 2024-08-28 15:32 UTC | 54 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Sessions Replays unavailable](https://rewindex.com/company/heap/incidents/wmnsrgfbrm0y.md) | critical | 2024-08-14 19:14 UTC | 2024-08-14 20:32 UTC | 1.3 h | resolved |
| [Heap Connect Syncs: Possibility Of Stale Data](https://rewindex.com/company/heap/incidents/8r0gnbqjxpsx.md) | minor | 2024-08-15 12:15 UTC | 2024-08-15 13:16 UTC | 1.0 h | resolved |
| [Delayed data in live data feed](https://rewindex.com/company/heap/incidents/z1p55kw3n3jg.md) | minor | 2024-08-19 15:11 UTC | 2024-08-19 18:20 UTC | 3.1 h | resolved |
| [Delayed data in live data feed](https://rewindex.com/company/heap/incidents/qcpvglglbt0j.md) | minor | 2024-08-26 20:30 UTC | 2024-08-26 21:03 UTC | 33 min | resolved |
| [Temporary Data Latency in Connect Syncs](https://rewindex.com/company/heap/incidents/77vmcyhvwlw8.md) | none | 2024-08-27 09:05 UTC | 2024-08-27 09:05 UTC | 0 min | resolved |
| [Temporary Degraded Query Performance](https://rewindex.com/company/heap/incidents/ktlp2f89ctvt.md) | minor | 2024-08-27 16:36 UTC | 2024-08-27 17:08 UTC | 32 min | resolved |
| [Errors in New/Non-Classic Replays](https://rewindex.com/company/heap/incidents/1kwznb17n532.md) | major | 2024-08-28 14:38 UTC | 2024-08-28 15:32 UTC | 54 min | resolved |
| [Temporary User Data Latency](https://rewindex.com/company/heap/incidents/1sy136gx51fw.md) | minor | 2024-08-31 00:31 UTC | 2024-09-01 13:25 UTC | 37 h | resolved |
| [Heap Connect Stale User Data](https://rewindex.com/company/heap/incidents/trxqnr3g467g.md) | minor | 2024-08-31 16:01 UTC | 2024-09-01 13:25 UTC | 21 h | resolved |

## Cite this

Heap posted 9 status incidents in August 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2024/08
- Citation: Heap, “Heap in August 2024” (2024-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2024/08 (CC BY 4.0).
- Markdown link: `[Heap: Heap in August 2024 (2024-08-01)](https://rewindex.com/company/heap/2024/08)`


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Canonical: https://rewindex.com/company/heap/2024/08 · Markdown: https://rewindex.com/company/heap/2024/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:38.484Z