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CompaniesHeapMonthly reportsMarch 2023

Heap in March 2023: incidents, uptime and changes

14incidents posted
2labelled major or critical
99.62%free of major/critical
90.79%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 48 min, incident time 2.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 12

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Integration and Connect Sync DelaysMajor1.5 hresolved03-09
Email reports brokenMajor1.3 hresolved03-15

Other incidents 12

IncidentImpactStartedDurationStatusDay
Heap Connect Syncs delayedMinor8.4 hresolved03-01
Heap Connect Syncs delayedMinor7.7 hresolved03-09
Heap Connect Syncs delayedMinor15 hresolved03-09
Temporary Data LatencyMinor5.1 hresolved03-15
Increased app query failure rateMinor1.3 hresolved03-17
Temporary Data LatencyMinor1.2 hresolved03-20
Heap Connect Sync DelaysMinor2.1 hresolved03-22
Some chart emails are not being sent -- InvestigatingMinor22 hresolved03-28
Appcues Segment Sync LatencyMinor1.2 hresolved03-28
Data IngestionMinor3.1 hresolved03-29
Chart emails are not being sent -- InvestigatingMinor19 minresolved03-30
Temporary Data LatencyMinor1.1 hresolved03-31

Maintenance 5

Show scheduled maintenance

Cite this

Heap posted 14 status incidents in March 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in March 2023
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2023/03

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