# Heap in March 2023: incidents, uptime and changes > Heap in March 2023: 14 incidents on its status page (2 major or critical), 99.62% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages. Canonical: https://rewindex.com/company/heap/2023/03 Last updated: 2023-04-01T00:00:00Z - Incidents posted: 14 (major/critical: 2) · Maintenance: 5 - By vendor impact label: major 2, minor 12 - Uptime (vendor-reported): 99.62% free of major/critical incidents, 90.79% free of any incident; outage time 2 h 48 min, incident time 2.9 days - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [February 2023](https://rewindex.com/company/heap/2023/02.md) · Next: [April 2023](https://rewindex.com/company/heap/2023/04.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Integration and Connect Sync Delays](https://rewindex.com/company/heap/incidents/cnlbl45z4s9c.md) | major | 2023-03-09 18:59 UTC | 2023-03-09 20:30 UTC | 1.5 h | resolved | | [Email reports broken](https://rewindex.com/company/heap/incidents/c8qn5cs3xf4n.md) | major | 2023-03-15 20:53 UTC | 2023-03-15 22:10 UTC | 1.3 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Heap Connect Syncs delayed](https://rewindex.com/company/heap/incidents/f4w2p3dl0gtr.md) | minor | 2023-03-01 02:33 UTC | 2023-03-01 10:55 UTC | 8.4 h | resolved | | [Heap Connect Syncs delayed](https://rewindex.com/company/heap/incidents/4zhksgz1jnkb.md) | minor | 2023-03-09 03:07 UTC | 2023-03-09 10:48 UTC | 7.7 h | resolved | | [Integration and Connect Sync Delays](https://rewindex.com/company/heap/incidents/cnlbl45z4s9c.md) | major | 2023-03-09 18:59 UTC | 2023-03-09 20:30 UTC | 1.5 h | resolved | | [Heap Connect Syncs delayed](https://rewindex.com/company/heap/incidents/b6mlsdhf2pyz.md) | minor | 2023-03-09 22:11 UTC | 2023-03-10 13:04 UTC | 15 h | resolved | | [Temporary Data Latency](https://rewindex.com/company/heap/incidents/4msd77x47f36.md) | minor | 2023-03-15 18:52 UTC | 2023-03-15 23:56 UTC | 5.1 h | resolved | | [Email reports broken](https://rewindex.com/company/heap/incidents/c8qn5cs3xf4n.md) | major | 2023-03-15 20:53 UTC | 2023-03-15 22:10 UTC | 1.3 h | resolved | | [Increased app query failure rate](https://rewindex.com/company/heap/incidents/lmgdpkyv6rvc.md) | minor | 2023-03-17 15:21 UTC | 2023-03-17 16:38 UTC | 1.3 h | resolved | | [Temporary Data Latency](https://rewindex.com/company/heap/incidents/rklp21stymnb.md) | minor | 2023-03-20 18:54 UTC | 2023-03-20 20:05 UTC | 1.2 h | resolved | | [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/dgx3hckk62s6.md) | minor | 2023-03-22 19:11 UTC | 2023-03-22 21:18 UTC | 2.1 h | resolved | | [Some chart emails are not being sent -- Investigating](https://rewindex.com/company/heap/incidents/9b1nl7n1p2d1.md) | minor | 2023-03-28 17:59 UTC | 2023-03-29 15:50 UTC | 22 h | resolved | | [Appcues Segment Sync Latency](https://rewindex.com/company/heap/incidents/g2b8vc0swcyp.md) | minor | 2023-03-28 22:58 UTC | 2023-03-29 00:09 UTC | 1.2 h | resolved | | [Data Ingestion](https://rewindex.com/company/heap/incidents/znlr0znfr26p.md) | minor | 2023-03-29 19:20 UTC | 2023-03-29 22:27 UTC | 3.1 h | resolved | | [Chart emails are not being sent -- Investigating](https://rewindex.com/company/heap/incidents/mvvws4xbjtn2.md) | minor | 2023-03-30 15:49 UTC | 2023-03-30 16:08 UTC | 19 min | resolved | | [Temporary Data Latency](https://rewindex.com/company/heap/incidents/cbg6tpq4560n.md) | minor | 2023-03-31 12:55 UTC | 2023-03-31 14:03 UTC | 1.1 h | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [\[Scheduled\] Infrastructure Maintenance](https://rewindex.com/company/heap/incidents/yt1wq6n975c6.md) | maintenance | 2023-03-03 23:00 UTC | 2023-03-04 00:00 UTC | 1.0 h | resolved | | [\[Scheduled\] Data Ingestion Scheduled Maintenance](https://rewindex.com/company/heap/incidents/s0ylm8yfbv8z.md) | maintenance | 2023-03-13 00:00 UTC | 2023-03-13 02:40 UTC | 2.7 h | resolved | | [\[Scheduled\] Infrastructure Scheduled Maintenance](https://rewindex.com/company/heap/incidents/9w1j368jmy0d.md) | maintenance | 2023-03-20 00:00 UTC | 2023-03-20 00:09 UTC | 9 min | resolved | | [\[Scheduled\] Infrastructure Scheduled Maintenance](https://rewindex.com/company/heap/incidents/p2bzc0npm3x9.md) | maintenance | 2023-03-20 01:01 UTC | 2023-03-20 01:22 UTC | 21 min | resolved | | [\[Scheduled\] Web App Scheduled Maintenance](https://rewindex.com/company/heap/incidents/kvpbyh2pxlmc.md) | maintenance | 2023-03-26 23:00 UTC | 2023-03-27 00:00 UTC | 1.0 h | resolved | ## Cite this Heap posted 14 status incidents in March 2023 (2 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/heap/2023/03 - Citation: Heap, “Heap in March 2023” (2023-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2023/03 (CC BY 4.0). - Markdown link: `[Heap: Heap in March 2023 (2023-03-01)](https://rewindex.com/company/heap/2023/03)` --- Canonical: https://rewindex.com/company/heap/2023/03 · Markdown: https://rewindex.com/company/heap/2023/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:54:03.968Z