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CompaniesHeapMonthly reportsJanuary 2020

Heap in January 2020: incidents, uptime and changes

4incidents posted
1labelled major or critical
99.19%free of major/critical
80.86%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 6 h 1 min, incident time 5.9 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Minor 3

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
App Unavailable and Elevated Endpoint ErrorsCritical6.0 hresolved01-10

Other incidents 3

IncidentImpactStartedDurationStatusDay
Some data not available in UI and Heap ConnectMinor5 dresolved01-10
Delayed Heap Connect DataMinor11 hresolved01-29
Custom Event Metadata LatencyMinor44 hresolved01-31

Maintenance 1

Show scheduled maintenance

Cite this

Heap posted 4 status incidents in January 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in January 2020
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2020/01

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