# Heap in January 2020: incidents, uptime and changes

> Heap in January 2020: 4 incidents on its status page (1 major or critical), 99.19% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/01
Last updated: 2020-02-02T15:02:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 1
- By vendor impact label: critical 1, minor 3
- Uptime (vendor-reported): 99.19% free of major/critical incidents, 80.86% free of any incident; outage time 6 h 1 min, incident time 5.9 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/heap/2019/12.md) · Next: [February 2020](https://rewindex.com/company/heap/2020/02.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App Unavailable and Elevated Endpoint Errors](https://rewindex.com/company/heap/incidents/sh63p0ptnxfp.md) | critical | 2020-01-10 15:36 UTC | 2020-01-10 21:37 UTC | 6.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [App Unavailable and Elevated Endpoint Errors](https://rewindex.com/company/heap/incidents/sh63p0ptnxfp.md) | critical | 2020-01-10 15:36 UTC | 2020-01-10 21:37 UTC | 6.0 h | resolved |
| [Some data not available in UI and Heap Connect](https://rewindex.com/company/heap/incidents/25n9yc0ydclq.md) | minor | 2020-01-10 23:02 UTC | 2020-01-15 22:42 UTC | 5 d | resolved |
| [Delayed Heap Connect Data](https://rewindex.com/company/heap/incidents/dzbc1n1h959z.md) | minor | 2020-01-29 07:02 UTC | 2020-01-29 18:30 UTC | 11 h | resolved |
| [Custom Event Metadata Latency](https://rewindex.com/company/heap/incidents/s4whjn4zdsyv.md) | minor | 2020-01-31 18:49 UTC | 2020-02-02 15:02 UTC | 44 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance Window](https://rewindex.com/company/heap/incidents/j30xkj00tkzt.md) | maintenance | 2020-01-31 03:00 UTC | 2020-01-31 03:15 UTC | 15 min | resolved |

## Cite this

Heap posted 4 status incidents in January 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/01
- Citation: Heap, “Heap in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/01 (CC BY 4.0).
- Markdown link: `[Heap: Heap in January 2020 (2020-01-01)](https://rewindex.com/company/heap/2020/01)`


---
Canonical: https://rewindex.com/company/heap/2020/01 · Markdown: https://rewindex.com/company/heap/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:36:33.815Z