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Grafana Cloud: Phone call notifications to numbers in Russia and Kazakhstan are blocked

MinorStatus: resolvededitedStarted Resolved (6 d)4 updatesstspg.io (opens in new tab)

Affected components: Incident Management and Response (IRM)

Timeline of updates

  1. investigating

    Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

  2. investigating

    Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

  3. investigating

    Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.

  4. resolved

    Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

Changes Rewindex caught on this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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