# Grafana Cloud: Phone call notifications to numbers in Russia and Kazakhstan are blocked

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-13 09:23 UTC · Resolved: 2026-10-19 11:39 UTC · Duration: 6 d
- Updates: 4 · Affected components: Incident Management and Response (IRM)
- [Vendor status page: https://stspg.io/3kqkpqlqm6f5](https://stspg.io/3kqkpqlqm6f5)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **investigating** 2026-10-13 09:23 UTC: Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
- **investigating** 2026-10-13 21:35 UTC: Phone call notifications to numbers in Russia and Kazakhstan are currently blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
- **investigating** 2026-10-16 19:44 UTC: Phone call notifications to numbers in Russia and Kazakhstan are still blocked. We are working to resolve the issue. As SMS support is limited in these countries, we recommend using mobile push notifications as an alternative. We do not currently have an estimated resolution time. We will provide further updates as more information becomes available.
- **resolved** 2026-10-19 11:39 UTC: Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

## Rewindex changes for this incident

- 2026-10-19 11:43 UTC: [Incident updated: Phone call notifications to numbers in Russia and Kazakhstan are blocked](https://rewindex.com/change/rdff599157eac84.md)


---
Canonical: https://rewindex.com/company/grafana-cloud/incidents/fj19hw3kzfry · Markdown: https://rewindex.com/company/grafana-cloud/incidents/fj19hw3kzfry.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/fj19hw3kzfry · Generated 2026-10-19T23:37:45.164Z