Gorgias: Macro usage count missing from 08/03 to 08/09
Timeline of updates
- resolved
With the latest update to macros released on the 3rd of August, we inadvertently broke the macro usage counting mechanism. We fixed this on the 9th of August. Unfortunately, this means no macro usage has been recorded in this period. Two features were affected. First, the macro usage count in the settings page hasn't increased. Second, the macro statistics should be mostly empty for the period.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Gorgias, started 2022-08-02 22:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Macro usage count missing from 08/03 to 08/09
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/incidents/2f6rwg399plh
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