# Gorgias: Macro usage count missing from 08/03 to 08/09

> Gorgias status incident “Macro usage count missing from 08/03 to 08/09” on 2022-08-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gorgias/incidents/2f6rwg399plh
Last updated: 2022-08-02T22:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-08-02 22:00 UTC · Resolved: 2022-08-02 22:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.gorgias.com/incidents/2f6rwg399plh](https://status.gorgias.com/incidents/2f6rwg399plh)
- [Company: Gorgias](https://rewindex.com/company/gorgias.md)

## Timeline of updates

- **resolved** 2022-08-02 22:00 UTC: With the latest update to macros released on the 3rd of August, we inadvertently broke the macro usage counting mechanism. We fixed this on the 9th of August. Unfortunately, this means no macro usage has been recorded in this period. Two features were affected. First, the macro usage count in the settings page hasn't increased. Second, the macro statistics should be mostly empty for the period.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Gorgias, started 2022-08-02 22:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/gorgias/incidents/2f6rwg399plh
- Citation: Gorgias, “Macro usage count missing from 08/03 to 08/09” (2022-08-02 22:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/incidents/2f6rwg399plh (CC BY 4.0).
- Markdown link: `[Gorgias: Macro usage count missing from 08/03 to 08/09 (2022-08-02)](https://rewindex.com/company/gorgias/incidents/2f6rwg399plh)`


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Canonical: https://rewindex.com/company/gorgias/incidents/2f6rwg399plh · Markdown: https://rewindex.com/company/gorgias/incidents/2f6rwg399plh.md · JSON: https://rewindex.com/api/v1/companies/gorgias/incidents/2f6rwg399plh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:14:29.630Z