Gorgias: Cannot create Facebook comment and Messenger tickets
Timeline of updates
- resolved
We had an issue while working on our Facebook integration, that temporarily deactivated our subscription to Facebook Comments and Messenger Messages. While we are able to recover all the Messenger Messages missed during the incident timeframe, some of Facebook Comment received by pages for the duration of this outage will not be recovered automatically. The incident is now resolved and we are receiving Messenger Messages and Facebook Comments correctly.
From Gorgias’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.gorgias.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Gorgias, started 2022-06-27 07:54 UTC, resolved after 1.0 h, 1 update(s).
- Title
- Cannot create Facebook comment and Messenger tickets
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/incidents/07nbtb4ttb64
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