CompaniesGorgiasMonthly reportsJuly 2025
Gorgias in July 2025: incidents, uptime and changes
8incidents posted
7labelled major or critical
98.95%free of major/critical
98.95%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 7 h 47 min, incident time 7 h 47 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 7 · No impact listed 1
Major and critical incidents 7
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| AI Agent Excessive Handover - Third Party Failures | Major | 1.2 h | resolved | 07-03 | |
| Delays in message and ecommerce data processing | Major | 54 min | resolved | 07-15 | |
| Reporting dashboards are not loading | Major | 1.3 h | resolved | 07-17 | |
| An incident with a third party provider is causing cascading issues for Gorgias service | Major | 2.4 h | resolved | 07-18 | |
| Temporary phone outage | Major | 17 min | resolved | 07-23 | |
| Third party service degradation | Major | 56 min | resolved | 07-24 | |
| Issues with billing | Major | 51 min | resolved | 07-31 |
Other incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some voice calls are not routed to available agents | No impact listed | 3 d | resolved | 07-18 |
Cite this
Gorgias posted 8 status incidents in July 2025 (7 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gorgias in July 2025
- Vendor
- Gorgias
- Date
- URL
- https://rewindex.com/company/gorgias/2025/07