# Gorgias in July 2025: incidents, uptime and changes

> Gorgias in July 2025: 8 incidents on its status page (7 major or critical), 98.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Gorgias’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/gorgias/2025/07
Last updated: 2025-08-01T00:00:00Z

- Incidents posted: 8 (major/critical: 7) · Maintenance: 0
- By vendor impact label: major 7, none 1
- Uptime (vendor-reported): 98.95% free of major/critical incidents, 98.95% free of any incident; outage time 7 h 47 min, incident time 7 h 47 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2025](https://rewindex.com/company/gorgias/2025/06.md) · Next: [August 2025](https://rewindex.com/company/gorgias/2025/08.md) · [All months](https://rewindex.com/company/gorgias/reports.md) · [Gorgias](https://rewindex.com/company/gorgias.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Agent Excessive Handover - Third Party Failures](https://rewindex.com/company/gorgias/incidents/4tg9hzbpyk61.md) | major | 2025-07-03 15:48 UTC | 2025-07-03 16:58 UTC | 1.2 h | resolved |
| [Delays in message and ecommerce data processing](https://rewindex.com/company/gorgias/incidents/pmmczxvfq0zl.md) | major | 2025-07-15 18:15 UTC | 2025-07-15 19:09 UTC | 54 min | resolved |
| [Reporting dashboards are not loading](https://rewindex.com/company/gorgias/incidents/qbywjcmm16zx.md) | major | 2025-07-17 09:18 UTC | 2025-07-17 10:33 UTC | 1.3 h | resolved |
| [An incident with a third party provider is causing cascading issues for Gorgias service](https://rewindex.com/company/gorgias/incidents/c0790lmn9d93.md) | major | 2025-07-18 16:05 UTC | 2025-07-18 18:29 UTC | 2.4 h | resolved |
| [Temporary phone outage](https://rewindex.com/company/gorgias/incidents/391drw9sj7m3.md) | major | 2025-07-23 09:51 UTC | 2025-07-23 10:08 UTC | 17 min | resolved |
| [Third party service degradation](https://rewindex.com/company/gorgias/incidents/ypqtghy9gwyx.md) | major | 2025-07-24 18:07 UTC | 2025-07-24 19:03 UTC | 56 min | resolved |
| [Issues with billing](https://rewindex.com/company/gorgias/incidents/m7l65zs28m3d.md) | major | 2025-07-31 18:26 UTC | 2025-07-31 19:17 UTC | 51 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Agent Excessive Handover - Third Party Failures](https://rewindex.com/company/gorgias/incidents/4tg9hzbpyk61.md) | major | 2025-07-03 15:48 UTC | 2025-07-03 16:58 UTC | 1.2 h | resolved |
| [Delays in message and ecommerce data processing](https://rewindex.com/company/gorgias/incidents/pmmczxvfq0zl.md) | major | 2025-07-15 18:15 UTC | 2025-07-15 19:09 UTC | 54 min | resolved |
| [Reporting dashboards are not loading](https://rewindex.com/company/gorgias/incidents/qbywjcmm16zx.md) | major | 2025-07-17 09:18 UTC | 2025-07-17 10:33 UTC | 1.3 h | resolved |
| [Some voice calls are not routed to available agents](https://rewindex.com/company/gorgias/incidents/hbgwqssmpjg5.md) | none | 2025-07-18 15:18 UTC | 2025-07-21 07:52 UTC | 3 d | resolved |
| [An incident with a third party provider is causing cascading issues for Gorgias service](https://rewindex.com/company/gorgias/incidents/c0790lmn9d93.md) | major | 2025-07-18 16:05 UTC | 2025-07-18 18:29 UTC | 2.4 h | resolved |
| [Temporary phone outage](https://rewindex.com/company/gorgias/incidents/391drw9sj7m3.md) | major | 2025-07-23 09:51 UTC | 2025-07-23 10:08 UTC | 17 min | resolved |
| [Third party service degradation](https://rewindex.com/company/gorgias/incidents/ypqtghy9gwyx.md) | major | 2025-07-24 18:07 UTC | 2025-07-24 19:03 UTC | 56 min | resolved |
| [Issues with billing](https://rewindex.com/company/gorgias/incidents/m7l65zs28m3d.md) | major | 2025-07-31 18:26 UTC | 2025-07-31 19:17 UTC | 51 min | resolved |

## Cite this

Gorgias posted 8 status incidents in July 2025 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/gorgias/2025/07
- Citation: Gorgias, “Gorgias in July 2025” (2025-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/gorgias/2025/07 (CC BY 4.0).
- Markdown link: `[Gorgias: Gorgias in July 2025 (2025-07-01)](https://rewindex.com/company/gorgias/2025/07)`


---
Canonical: https://rewindex.com/company/gorgias/2025/07 · Markdown: https://rewindex.com/company/gorgias/2025/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:16.353Z