Companies / GitLab / incidents

GitLab: 503s on GitLab.com

Impact: criticalStatus: resolvedStarted Resolved (1.2 h)6 updatesSource: status.gitlab.com (opens in new tab)

Affected components: APIBackground ProcessingCanaryCI/CDCI/CD - Hosted runners for GitLab community contributionsCI/CD - Hosted runners on LinuxCI/CD - Hosted runners on macOSCI/CD - Hosted runners on WindowsCI/CD - Self-managed runnersContainer Registrydocs.gitlab.comforum.gitlab.comGitLab agent server for KubernetesGitLab Customers PortalGitLab DuoGitLab PagesGit OperationsPackage Registrypackages.gitlab.comSAML SSO - GitLab SaaSSupport Servicesversion.gitlab.comWebsite

Timeline of updates

  1. investigating

    We are investigating the cause of 503s on GitLab.com and the site moving slowly. We will update once we have additional details.

  2. investigating

    We are still investigating the cause of 503 on GitLab.com. We are seeing some services return but errors still intermittent. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261

  3. identified

    We have identified the cause of 503s on GitLab.com and are working to remediate the issue. We are still seeing intermittent 503s and site slowness as we work to resolve the issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261

  4. identified

    Most services on GitLab.com have recovered but we are seeing slowness with Duo requests and services and are looking to resolve it. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261

  5. monitoring

    We have taken steps to resolve the slowness and 503s on GitLab.com and are monitoring the situation. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261

  6. resolved

    The issue is fully resolved and operations on GitLab.com and GitLab Duo are operating normally. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23261

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab). GitLab profile · Recent GitLab incidents · Markdown · JSON