# GitLab: 503s on GitLab.com

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-10-16 16:10 UTC · Resolved: 2026-10-16 17:24 UTC · Duration: 1.2 h
- Updates: 6 · Affected components: API, Background Processing, Canary, CI/CD, CI/CD - Hosted runners for GitLab community contributions, CI/CD - Hosted runners on Linux, CI/CD - Hosted runners on macOS, CI/CD - Hosted runners on Windows, CI/CD - Self-managed runners, Container Registry, docs.gitlab.com, forum.gitlab.com, GitLab agent server for Kubernetes, GitLab Customers Portal, GitLab Duo, GitLab Pages, Git Operations, Package Registry, packages.gitlab.com, SAML SSO - GitLab SaaS, Support Services, version.gitlab.com, Website
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad24c7acb21fb05a5db963c](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad24c7acb21fb05a5db963c)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-10-16 16:10 UTC: We are investigating the cause of 503s on GitLab.com and the site moving slowly. We will update once we have additional details.
- **investigating** 2026-10-16 16:25 UTC: We are still investigating the cause of 503 on GitLab.com. We are seeing some services return but errors still intermittent. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23261
- **identified** 2026-10-16 16:40 UTC: We have identified the cause of 503s on GitLab.com and are working to remediate the issue. We are still seeing intermittent 503s and site slowness as we work to resolve the issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23261
- **identified** 2026-10-16 16:52 UTC: Most services on GitLab.com have recovered but we are seeing slowness with Duo requests and services and are looking to resolve it. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23261
- **monitoring** 2026-10-16 17:05 UTC: We have taken steps to resolve the slowness and 503s on GitLab.com and are monitoring the situation. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23261
- **resolved** 2026-10-16 17:24 UTC: The issue is fully resolved and operations on GitLab.com and GitLab Duo are operating normally. More details at: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23261

## Rewindex changes for this incident

- 2026-10-16 16:10 UTC: [Critical incident: 503s on GitLab.com](https://rewindex.com/change/i43b841469414dd.md)


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Canonical: https://rewindex.com/company/gitlab/incidents/6ad24c7acb21fb05a5db963c · Markdown: https://rewindex.com/company/gitlab/incidents/6ad24c7acb21fb05a5db963c.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6ad24c7acb21fb05a5db963c · Generated 2026-10-18T09:33:25.516Z