Companies/Stream (GetStream)/Incidents

Stream (GetStream): High error rate on Feed Realtime endpoint

Affected components: Feed Realtime NotificationsPersonalization

Timeline of updates

1. identified2021-01-06 05:00 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring2021-01-06 09:53 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring2021-01-06 10:02 UTC

   Realtime updates for feeds are back to normal, we are still monitoring the traffic. The previous patch unfortunately did not resolve the problem and was causing realtime clients to retry the connection via the `Client not found, please reconnect` response.

4. resolved2021-01-06 15:35 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Jan 6, 2021Major incident: High error rate on Feed Realtime endpoint

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Stream (GetStream) profileRecent Stream (GetStream) incidentsMarkdownJSON