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ChangesStream (GetStream)High error rate on Feed Realtime endpoint

Stream (GetStream): Major incident: High error rate on Feed Realtime endpoint

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Stream (GetStream) removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: High error rate on Feed Realtime endpoint
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2021-01-06 05:00 UTC
AddedResolved time#5
Before: not present
After: 2021-01-06 15:35 UTC
AddedAffected components#6
Before: not present
After: Feed Realtime Notifications, Personalization
AddedUpdateidentified#7
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#9
Before: not present
After: Realtime updates for feeds are back to normal, we are still monitoring the traffic. The previous patch unfortunately did not resolve the problem and was causing realtime clients to retry the connection via the `Client not found, please reconnect` response.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Wednesday, January 6, 2021

1 incident change

All Stream (GetStream) changesStream (GetStream) profileMarkdownJSON