# Stream (GetStream): Major incident: High error rate on Feed Realtime endpoint

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2021-01-06 05:00 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/pstzqmsvqppz](https://stspg.io/pstzqmsvqppz)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)
- Versions: before (none: first archived) → after incident\_version:704/yz1570kcyn3k@baae001a74f7
- Change 1 of 1 for this incident

Incident page (full timeline): [High error rate on Feed Realtime endpoint](https://rewindex.com/company/getstream/incidents/yz1570kcyn3k.md)
## What changed

**1. Added: Title**

```diff
+ High error rate on Feed Realtime endpoint
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-01-06 05:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-01-06 15:35 UTC
```

**6. Added: Affected components**

```diff
+ Feed Realtime Notifications, Personalization
```

**7. Added: Update** (identified) · 2021-01-06 05:00 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (monitoring) · 2021-01-06 09:53 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2021-01-06 10:02 UTC

```diff
+ Realtime updates for feeds are back to normal, we are still monitoring the traffic.  The previous patch unfortunately did not resolve the problem and was causing realtime clients to retry the connection via the ʹClient not found, please reconnectʹ response.
```

**10. Added: Update** (resolved) · 2021-01-06 15:35 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-01-06 05:00 UTC | Major incident: High error rate on Feed Realtime endpoint (this change) | major |

All Stream (GetStream) changes: [timeline](https://rewindex.com/company/getstream/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/icaf047406bcd13 · Markdown: https://rewindex.com/change/icaf047406bcd13.md · JSON: https://rewindex.com/api/v1/changes/icaf047406bcd13 · Generated 2026-10-20T00:00:13.452Z