# Stream (GetStream): High error rate on Feed Realtime endpoint

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-01-06 05:00 UTC · Resolved: 2021-01-06 15:35 UTC · Duration: 11 h
- Updates: 4 · Affected components: Feed Realtime Notifications, Personalization
- [Vendor status page: https://stspg.io/pstzqmsvqppz](https://stspg.io/pstzqmsvqppz)
- [Company: Stream (GetStream)](https://rewindex.com/company/getstream.md)

## Timeline of updates

- **identified** 2021-01-06 05:00 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2021-01-06 09:53 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2021-01-06 10:02 UTC: Realtime updates for feeds are back to normal, we are still monitoring the traffic.  The previous patch unfortunately did not resolve the problem and was causing realtime clients to retry the connection via the \`Client not found, please reconnect\` response.
- **resolved** 2021-01-06 15:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-01-06 05:00 UTC: [Major incident: High error rate on Feed Realtime endpoint](https://rewindex.com/change/icaf047406bcd13.md)


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Canonical: https://rewindex.com/company/getstream/incidents/yz1570kcyn3k · Markdown: https://rewindex.com/company/getstream/incidents/yz1570kcyn3k.md · JSON: https://rewindex.com/api/v1/companies/getstream/incidents/yz1570kcyn3k · Generated 2026-10-20T00:05:35.931Z