FullStory: Session Capture Outage
Timeline of updates
- resolved
On November 7, 2023, a subset of FullStory orgs experienced a session ingestion outage. If your organization uses Relay or needs to update Content Security Policy (CSP) settings, sessions captured between November 7, 12:49 PM ET, and November 8, 6:39 AM ET may be lost or missing some pages. The problem was caused by a change in settings, which was quickly reversed once we noticed the impact on November 7, 3:52 PM ET. However, users that initiated sessions during the specified time frame might have still been affected until a fix to repair was deployed on November 8, 6:39 AM ET. We're sorry for the inconvenience and are working to put safeguards in place to prevent and detect similar scenarios in the future. If you suspect your org was affected or want more information, contact us at support@fullstory.com.
From FullStory’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.fullstory.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by FullStory, started 2023-11-07 17:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Session Capture Outage
- Vendor
- FullStory
- Date
- URL
- https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90
FullStory profileRecent FullStory incidentsAll outages on November 7, 2023FullStory in November 2023MarkdownJSON