# FullStory: Session Capture Outage

> FullStory status incident “Session Capture Outage” on 2023-11-07: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90
Last updated: 2023-11-07T17:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-11-07 17:30 UTC · Resolved: 2023-11-07 17:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/vdzsxnrfpy90](https://status.fullstory.com/incidents/vdzsxnrfpy90)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2023-11-07 17:30 UTC: On November 7, 2023, a subset of FullStory orgs experienced a session ingestion outage. If your organization uses Relay or needs to update Content Security Policy (CSP) settings, sessions captured between November 7, 12:49 PM ET, and November 8, 6:39 AM ET may be lost or missing some pages. The problem was caused by a change in settings, which was quickly reversed once we noticed the impact on November 7, 3:52 PM ET. However, users that initiated sessions during the specified time frame might have still been affected until a fix to repair was deployed on November 8, 6:39 AM ET. We're sorry for the inconvenience and are working to put safeguards in place to prevent and detect similar scenarios in the future. If you suspect your org was affected or want more information, contact us at support@fullstory.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2023-11-07 17:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90
- Citation: FullStory, “Session Capture Outage” (2023-11-07 17:30 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90 (CC BY 4.0).
- Markdown link: `[FullStory: Session Capture Outage (2023-11-07)](https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90)`


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Canonical: https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90 · Markdown: https://rewindex.com/company/fullstory/incidents/vdzsxnrfpy90.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/vdzsxnrfpy90 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:09:12.534Z