Companies / FullStory / incidents
FullStory: Fullstory login and UI unavailable
FullStory’s critical Web Application outage prevented login and UI loading from 2025-06-12 18:21 UTC to 2025-06-13 01:36 UTC (7 h 14 min). FullStory attributed the outage to a GCP incident; captured sessions faced indexing delays, and all backlogged sessions were indexed by resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Fullstory Web Application
Timeline of updates
- investigating
We are currently investigating a site outage which is impacting logging in and loading the Fullstory UI. We are actively working to identify the root cause and will provide regular updates as they are available.
- identified
This outage is due to a current GCP incident that we are closely monitoring here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#RP1d9aZLNFZEJmTBk8e1 We'll continue to make updates as we evaluate the full impact that this outage has on Fullstory customers.
- monitoring
The GCP incident is resolved and we're actively monitoring the results. Sessions captured during the outage are being indexed, but may not yet be available. We'll provide a final update on impact as soon as this is available.
- resolved
All backlogged sessions are now indexed. If you notice any persisting issues please reach out to support@fullstory.com for assistance.
Rewindex changes for this incident
- Critical incident: Fullstory login and UI unavailable 2025-06-12 18:21 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON