# FullStory: Fullstory login and UI unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-06-12 18:21 UTC · Resolved: 2025-06-13 01:36 UTC · Duration: 7.3 h
- Updates: 4 · Affected components: Fullstory Web Application
- [Vendor status page: https://stspg.io/84v812fgjk24](https://stspg.io/84v812fgjk24)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Summary

FullStory’s critical Web Application outage prevented login and UI loading from 2025-06-12 18:21 UTC to 2025-06-13 01:36 UTC (7 h 14 min). FullStory attributed the outage to a GCP incident; captured sessions faced indexing delays, and all backlogged sessions were indexed by resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-12 18:21 UTC: We are currently investigating a site outage which is impacting logging in and loading the Fullstory UI. We are actively working to identify the root cause and will provide regular updates as they are available.
- **identified** 2025-06-12 18:57 UTC: This outage is due to a current GCP incident that we are closely monitoring here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW\#RP1d9aZLNFZEJmTBk8e1  We'll continue to make updates as we evaluate the full impact that this outage has on Fullstory customers.
- **monitoring** 2025-06-12 21:02 UTC: The GCP incident is resolved and we're actively monitoring the results. Sessions captured during the outage are being indexed, but may not yet be available. We'll provide a final update on impact as soon as this is available.
- **resolved** 2025-06-13 01:36 UTC: All backlogged sessions are now indexed.  If you notice any persisting issues please reach out to support@fullstory.com for assistance.

## Rewindex changes for this incident

- 2025-06-12 18:21 UTC: [Critical incident: Fullstory login and UI unavailable](https://rewindex.com/change/iae249c8253d854.md)


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Canonical: https://rewindex.com/company/fullstory/incidents/mr49dg94fclj · Markdown: https://rewindex.com/company/fullstory/incidents/mr49dg94fclj.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/mr49dg94fclj · Generated 2026-10-18T09:59:39.671Z