Freshdesk: Email Delivery Issues
Affected components: EmailEmailEmailEmailEmail
Timeline of updates
- updateDeleted by the vendor
Some customers who are using Microsoft custom mail server may experience delays in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.
- update
Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-12 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
183f11c400247eb2…Version 2 captured
In the 2026-11-12 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
f000caf011c9c281…
Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-11-12 17:45 UTC, not resolved, 2 update(s); edited after publishing.
- Title
- Email Delivery Issues
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1610133
Freshdesk profileRecent Freshdesk incidentsAll outages on November 12, 2026Freshdesk in November 2026MarkdownJSON