# Freshdesk: Email Delivery Issues

> Freshdesk status incident “Email Delivery Issues” on 2026-11-12: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1610133
Last updated: 2026-11-12T18:58:42Z

- Impact (vendor’s label): minor
- Status: investigating · edited after publishing
- Started: 2026-11-12 17:45 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: Email, Email, Email, Email, Email
- [Vendor status page: https://status.freshworks.com/incident/1610133](https://status.freshworks.com/incident/1610133)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-11-12 17:45 UTC _(deleted by the vendor)_: Some customers who are using Microsoft custom mail server may experience delays in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.
- **update** 2026-11-12 17:45 UTC: Some customers who are using Microsoft custom mail server may experience impact in outgoing and incoming email delivery due to third party provider. We will keep you informed and share further updates as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-12 18:58 UTC: [Incident updated: Email Delivery Issues](https://rewindex.com/change/rb76c956710ba8b.md)

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-11-12 17:45 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1610133
- Citation: Freshdesk, “Email Delivery Issues” (2026-11-12 17:45 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1610133 (CC BY 4.0).
- Markdown link: `[Freshdesk: Email Delivery Issues (2026-11-12)](https://rewindex.com/company/freshdesk/incidents/1610133)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1610133 · Markdown: https://rewindex.com/company/freshdesk/incidents/1610133.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1610133 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T03:23:49.825Z