Firebolt: Logging into FIrebolt may fail

Impact: criticalStatus: resolvedStarted 2021-04-20 16:25 UTCResolved 2021-04-20 17:19 UTC (54 min)4 updatesSource: stspg.io

Summary

Firebolt reported a critical Web Application incident where login attempts could fail or take significantly longer than usual, starting 2021-04-20 16:25 UTC and resolved at 2021-04-20 17:19 UTC (53 min). Firebolt attributed the issue to an Auth0 outage and reported implementing a fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Firebolt Components - Web ApplicationWeb Application

Timeline of updates

investigating2021-04-20 16:25 UTC
We are currently investigating the issue. Log-in attempts can either fail or take significantly longer than usual.
identified2021-04-20 17:03 UTC
The issue has been identified and is being caused due to an Auth0 outage.
monitoring2021-04-20 17:03 UTC
A fix has been implemented and we are monitoring the results.
resolved2021-04-20 17:19 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Logging into FIrebolt may fail 2021-04-20 16:25 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Firebolt profile · Recent Firebolt incidents · Markdown · JSON