Changes / Firebolt / Logging into FIrebolt may fail
Firebolt: Critical incident: Logging into FIrebolt may fail
Summary
Firebolt reported a critical Web Application incident where login attempts could fail or take significantly longer than usual, starting 2021-04-20 16:25 UTC and resolved at 2021-04-20 17:19 UTC (53 min). Firebolt attributed the issue to an Auth0 outage and reported implementing a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Logging into FIrebolt may fail
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2021-04-20 16:25 UTC
Before: not present
After: 2021-04-20 17:19 UTC
Before: not present
After: Firebolt Components - Web Application, Web Application
Before: not present
After: We are currently investigating the issue. Log-in attempts can either fail or take significantly longer than usual.
Before: not present
After: The issue has been identified and is being caused due to an Auth0 outage.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Logging into FIrebolt may fail (this change) Firebolt reported a critical Web Application incident where login attempts could fail or take significantly longer than usual, starting 2021-04-20 16:25 UTC and resolved at 2021-04-20 17:19 UTC (53 min). Firebolt attributed the issue to an Auth0 outage and reported implementing a fix. | Major incident |