# Firebolt: Logging into FIrebolt may fail

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-04-20 16:25 UTC · Resolved: 2021-04-20 17:19 UTC · Duration: 54 min
- Updates: 4 · Affected components: Firebolt Components - Web Application, Web Application
- [Vendor status page: https://stspg.io/qvy78mpqllq7](https://stspg.io/qvy78mpqllq7)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)

## Summary

Firebolt reported a critical Web Application incident where login attempts could fail or take significantly longer than usual, starting 2021-04-20 16:25 UTC and resolved at 2021-04-20 17:19 UTC (53 min). Firebolt attributed the issue to an Auth0 outage and reported implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-04-20 16:25 UTC: We are currently investigating the issue. Log-in attempts can either fail or take significantly longer than usual.
- **identified** 2021-04-20 17:03 UTC: The issue has been identified and is being caused due to an Auth0 outage.
- **monitoring** 2021-04-20 17:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2021-04-20 17:19 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-04-20 16:25 UTC: [Critical incident: Logging into FIrebolt may fail](https://rewindex.com/change/i7be2bdfb343501.md)


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Canonical: https://rewindex.com/company/firebolt/incidents/xvc1zykt4y8f · Markdown: https://rewindex.com/company/firebolt/incidents/xvc1zykt4y8f.md · JSON: https://rewindex.com/api/v1/companies/firebolt/incidents/xvc1zykt4y8f · Generated 2026-10-18T09:40:28.580Z