Dropbox: Customer support via telephone may be unavailable for some users
AWS us-west-2 outage, Sep 3, 2026 · 20 vendors, 20 incidents
Dropbox’s incident blames AWS as the cause. (hop 1, posted +24 min vs AWS’s own post)
“…has been resolved. We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.…”
Swipe sideways to see the whole diagram.
Mermaid source
flowchart LR
root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
root --> before
h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
root --> h1
me["Dropbox (this incident)<br/>posted +24 min"]:::me
h1 --- meFull event: timeline, evidence and all vendors →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
Affected components: Support Services
Timeline of updates
- investigating
We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
- resolved
This incident has been resolved.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).