# Dropbox: Customer support via telephone may be unavailable for some users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-03 22:13 UTC · Resolved: 2026-09-04 05:02 UTC · Duration: 6.8 h
- Updates: 2 · Affected components: Support Services
- [Vendor status page: https://stspg.io/rshdbf10lkv8](https://stspg.io/rshdbf10lkv8)
- [Company: Dropbox](https://rewindex.com/company/dropbox.md)

## Part of an outage event

- [AWS us-west-2 outage, Sep 3, 2026: 20 vendors, 20 incidents](https://rewindex.com/events/2026-09-03-aws-us-west-2)
- This incident blames AWS as the cause. (hop 1, posted +24 min vs AWS’s own post)
- Evidence: “…has been resolved. We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.…”

```mermaid
flowchart LR
  root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
  root --> h1
  me["Dropbox (this incident)<br/>posted +24 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-09-03 22:13 UTC: We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.
- **resolved** 2026-09-04 05:02 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dropbox/incidents/9pw2xsg6vsr6 · Markdown: https://rewindex.com/company/dropbox/incidents/9pw2xsg6vsr6.md · JSON: https://rewindex.com/api/v1/companies/dropbox/incidents/9pw2xsg6vsr6 · Generated 2026-10-19T23:15:42.275Z