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Dropbox Sign: Delays in document processing

MinorStatus: resolvedStarted Resolved (25 min)1 updatestatus.hellosign.com (opens in new tab)
Part of an outage event

GitHub outage, Apr 21, 2020 · 12 vendors, 14 incidents

Dropbox Sign’s incident started in the same window without naming GitHub (timing only, not evidence of a link). (timing only, posted +34 min vs GitHub’s own post)

Swipe sideways to see the whole diagram.

same windowGitHubposted 15:45 UTCWithin an hour4 vendors, 4 blamed GitHubv0, Vercel, Travis CI, SentryDropbox Sign (this incident)posted +34 min
same windowGitHubposted 15:45 UTCWithin an hour4 vendors, 4 blamed GitHubv0, Vercel, Travis CI, SentryDropbox Sign (this incident)posted +34 min
Dropbox Sign is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["GitHub<br/>posted 15:45 UTC"]:::root
  h1["Within an hour<br/>4 vendors, 4 blamed GitHub<br/>v0, Vercel, Travis CI, Sentry"]:::blames
  root --> h1
  me["Dropbox Sign (this incident)<br/>posted +34 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    The backlog has processed and site responsiveness has returned to normal.

From Dropbox Sign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.hellosign.com (opens in new tab).

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