# Dropbox Sign: Delays in document processing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-21 16:19 UTC · Resolved: 2020-04-21 16:44 UTC · Duration: 25 min
- Updates: 1
- [Vendor status page: https://status.hellosign.com/incidents/ycktdj59cqdp](https://status.hellosign.com/incidents/ycktdj59cqdp)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Part of an outage event

- [GitHub outage, Apr 21, 2020: 12 vendors, 14 incidents](https://rewindex.com/events/2020-04-21-github)
- This incident started in the same window without naming GitHub (timing only, not evidence of a link). (timing only, posted +34 min vs GitHub’s own post)

```mermaid
flowchart LR
  root["GitHub<br/>posted 15:45 UTC"]:::root
  h1["Within an hour<br/>4 vendors, 4 blamed GitHub<br/>v0, Vercel, Travis CI, Sentry"]:::blames
  root --> h1
  me["Dropbox Sign (this incident)<br/>posted +34 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-04-21 16:44 UTC: The backlog has processed and site responsiveness has returned to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dropbox-sign/incidents/ycktdj59cqdp · Markdown: https://rewindex.com/company/dropbox-sign/incidents/ycktdj59cqdp.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/ycktdj59cqdp · Generated 2026-10-20T00:06:09.518Z