CompaniesDropbox SignIncidents
Dropbox Sign: Intermittent Service Outage
Timeline of updates
- resolved
All service has been restored to HelloFax, HelloSign, and their respective APIs. To summarize, at about 9:40 AM PST today, we were alerted of degraded performance as a result of a region-wide outage experienced by our service provider, Amazon Web Services (AWS). Like many companies, we rely on AWS for much of our infrastructure. AWS was able to restore service around 2:00 PM and we followed suit, bringing our systems online, monitoring performance, and confirming everything was functioning properly. We deeply apologize for the inconvenience caused by this outage. Our team is continually evolving our back-up and disaster recovery procedures, and we will be conducting a post mortem shortly to find ways to mitigate risks associated with large scale outages from our service providers. Thank you for your patience and support.
From Dropbox Sign’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Dropbox Sign, started 2017-02-28 17:53 UTC, resolved after 6.5 h, 1 update(s).
- Title
- Intermittent Service Outage
- Vendor
- Dropbox Sign
- Date
- URL
- https://rewindex.com/company/dropbox-sign/incidents/n1f2wm5prc8c
Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on February 28, 2017Dropbox Sign in February 2017MarkdownJSON