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CompaniesDropbox SignIncidents

Dropbox Sign: Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents

MinorStatus: resolvedStarted Resolved (2.8 h)2 updatesstspg.io (opens in new tab)

Affected components: Document signing through Dropbox Sign and FaxWeb - Document signing through Dropbox Sign and Fax

Timeline of updates

  1. investigating

    Users are experiencing errors for misplaced and misaligned signature field elements when using form fields per documents. This started after our release yesterday and our team is working on a fix.

  2. resolved

    The issue is now resolved and has rolled back the updates that were made yesterday. Our team has identified that the errors were specific to requests using the legacy coordinate system for the form fields per document parameter.

Archive proof

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Dropbox Sign, started 2023-11-09 21:58 UTC, resolved after 2.8 h, 2 update(s).

Title
Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents
Vendor
Dropbox Sign
Date
URL
https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx

Dropbox Sign profileRecent Dropbox Sign incidentsAll outages on November 9, 2023Dropbox Sign in November 2023MarkdownJSON