# Dropbox Sign: Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents

> Dropbox Sign status incident “Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents” on 2023-11-09: impact minor (vendor’s label), 2.8 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx
Last updated: 2023-11-10T00:44:29Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-09 21:58 UTC · Resolved: 2023-11-10 00:44 UTC · Duration: 2.8 h
- Updates: 2 · Affected components: Document signing through Dropbox Sign and Fax, Web - Document signing through Dropbox Sign and Fax
- [Vendor status page: https://stspg.io/lb88ssk8hvww](https://stspg.io/lb88ssk8hvww)
- [Company: Dropbox Sign](https://rewindex.com/company/dropbox-sign.md)

## Timeline of updates

- **investigating** 2023-11-09 21:58 UTC: Users are experiencing errors for misplaced and misaligned signature field elements when using form fields per documents. This started after our release yesterday and our team is working on a fix.
- **resolved** 2023-11-10 00:44 UTC: The issue is now resolved and has rolled back the updates that were made yesterday. Our team has identified that the errors were specific to requests using the legacy coordinate system for the form fields per document parameter.

## Cite this

Status incident (vendor impact label: minor) posted by Dropbox Sign, started 2023-11-09 21:58 UTC, resolved after 2.8 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx
- Citation: Dropbox Sign, “Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents” (2023-11-09 21:58 UTC). Archived by Rewindex: https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx (CC BY 4.0).
- Markdown link: `[Dropbox Sign: Users experiencing errors for misplaced and misaligned signature field elements when using form fields per documents (2023-11-09)](https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx)`


---
Canonical: https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx · Markdown: https://rewindex.com/company/dropbox-sign/incidents/5ltlv7nxm1hx.md · JSON: https://rewindex.com/api/v1/companies/dropbox-sign/incidents/5ltlv7nxm1hx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:05.678Z